How Engagements Progress
Our Process
This page describes how engagements progress — from inquiry through outcome validation. For the methodology that governs the assessment itself, see the Method page.
The Method governs how MOAP evaluates evidence and reaches conclusions. The engagement process governs how an organization moves from inquiry through assessment and outcome validation.
Important
Submission of an inquiry initiates MOAP's engagement acceptance process. All inquiries undergo organizational review and screening before additional engagement activities are initiated. MOAP reserves the right to decline any engagement at its sole discretion.
The Intelligence Chain
Seven-Phase Process
A Structured Path From Inquiry to Outcome
01
Inquiry Submission
Submit an Inquiry
Organizations interested in engaging MOAP submit an inquiry through the contact form. The inquiry initiates MOAP's engagement acceptance process.
Inquiries should describe the organization's operational challenges, the type of engagement being considered, and any relevant context about the organization's Medicaid operations.
02
Organizational Screening
Organizational Review & Screening
All inquiries undergo organizational review and screening before any additional engagement activities are initiated.
MOAP evaluates each inquiry to determine organizational fit, potential conflicts, and engagement feasibility. MOAP reserves the right to decline any engagement at its sole discretion. Organizations that pass screening are contacted to proceed.
03
Discovery
Discovery & Scope Definition
Following screening clearance, MOAP works with the organization to define engagement objectives, scope, evidence requirements, and success criteria.
This phase establishes the boundaries of the engagement, identifies the operational domains to be evaluated, and aligns on deliverable expectations before evidence collection begins.
04
Evidence Collection
Evidence Collection & Validation
MOAP collects, validates, maps, and assesses operational evidence for completeness and usability across the defined scope.
Evidence may include workflow documentation, operational data, process maps, staffing models, compliance records, denial and appeals data, and other materials relevant to the engagement scope.
05
Analysis
Analysis & Intelligence Generation
MOAP applies analytical methodologies and intelligence frameworks to identify findings, risks, opportunities, bottlenecks, and root causes.
Analysis draws on MOAP's clinical expertise, Lean Six Sigma methodology, data analytics capabilities, and deep knowledge of Medicaid regulatory requirements to generate structured operational intelligence.
06
Findings & Recommendations
Findings, Recommendations & Corrective Action Plans
MOAP develops structured findings, recommendations, corrective actions, and remediation plans delivered as executive-ready intelligence.
Where appropriate, MOAP develops structured Corrective Action Plans (CAPs) that translate findings and recommendations into executable operational improvements. Deliverables are designed for operational leadership — clear, actionable, and structured for implementation. Findings are mapped to root causes; recommendations are prioritized by impact and feasibility. The emphasis is on planning and intelligence generation, not execution services.
07
Outcome Validation
Outcome Validation
MOAP validates results, tracks corrective actions, and measures whether improvements produced measurable operational change.
Outcome validation closes the intelligence loop — confirming that recommendations were implemented, measuring their effect, and identifying any residual gaps requiring additional attention.
Engagement Principles
How MOAP Approaches Every Engagement
Evidence-Based
Every finding is grounded in operational evidence — not assumptions, benchmarks, or generic best practices.
Structured Intelligence
Findings are organized into structured, executive-ready deliverables that leadership can act on immediately.
Root Cause Focus
MOAP identifies root causes, not just symptoms — enabling durable improvements rather than surface-level fixes.
Screening-First
All engagements begin with organizational review and screening to ensure fit, feasibility, and alignment.
Submit an Inquiry
Ready to Begin the Process?
Organizations begin by submitting an introductory inquiry. All inquiries undergo organizational review and screening before additional engagement activities are initiated.
Submission of an inquiry does not guarantee advancement.